Privacy Policy
Privacy Policy
Effective Date: [Date]
Elixir Technologies Private Limited (“Elixir”, “we”, “us”, or “our”) is committed to protecting the privacy of all individuals who use the Elixir mobile application, website, and services (collectively, the “Platform”).
By accessing or using the Platform, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
1.1. Personal Information:
- Name
- Date of birth
- Gender
- Contact information (email, phone)
- Medical history and health records (if shared)
- Payment information
1.2. Automatically Collected Information:
- Device information (IP address, browser type)
- Usage data (app activity, search history)
1.3. Sensitive Personal Information:
- Medical records
- Prescriptions
- Consultation details
- Diagnostic reports
2. Use of Information
We use the information to:
- Facilitate appointment booking and consultations.
- Provide customer support.
- Maintain user accounts.
- Improve our Platform and services.
- Communicate updates, offers, or health tips.
- Comply with legal and regulatory requirements.
3. Sharing of Information
We may share information:
- With healthcare providers (only as necessary for your consultation).
- With third-party payment processors.
- With government authorities as required by law.
- With trusted service providers (for hosting, analytics, communication, etc.).
We do not sell or rent your personal information.
4. Data Retention
We retain your personal information as long as your account is active or as needed to provide services, resolve disputes, comply with legal obligations, or enforce agreements.
5. Security Measures
We implement industry-standard security practices to protect your data, including:
- Data encryption
- Secure servers
- Access controls
- Regular security audits
However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
- Access your personal data.
- Request correction or deletion.
- Withdraw consent.
- Lodge complaints with data protection authorities.
To exercise these rights, contact: support@elixirapp.com
7. Cookies and Tracking Technologies
We may use cookies or similar technologies for improving user experience, analytics, and marketing.
8. Children’s Privacy
Our Platform is not intended for children under 18. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the Platform constitutes acceptance of the updated policy.
10. Contact Information
For any privacy-related queries:
Elixir Technologies Private Limited
Email: support@elixirapp.com
Cancellation and Refund Policy for Elixir App
Cancellation and Refund Policy
Effective Date: [Date]
We at Elixir strive to ensure a smooth booking experience. This Cancellation and Refund Policy outlines the terms for appointments booked via Elixir.
1. Cancellation by User
- You may cancel appointments up to [X hours] before the scheduled time.
- If canceled before this window, any prepaid amount will be fully refunded.
- If canceled within [X hours] of the appointment, a cancellation fee of [amount or percentage] may apply.
2. No-show Policy
- If you fail to attend a booked appointment without prior cancellation, no refund will be issued.
- Frequent no-shows may result in temporary suspension of booking privileges.
3. Cancellation by Practitioner
- If a doctor cancels or reschedules, you will be notified.
- A full refund or free rescheduling option will be provided in such cases.
4. Refund Process
- Approved refunds will be processed within [5-7 business days] to the original payment method.
- Refund timelines may vary based on bank processing times.
5. Contact for Cancellations/Refunds
To request a cancellation or refund, contact us at support@elixirapp.com with your appointment details.
Practitioner Onboarding Agreement (Doctor Terms of Use) (if required)
Practitioner Terms of Use (if required)
Effective Date: [Date]
This Agreement is entered between Elixir Technologies Private Limited (“Elixir”, “we”, “us”) and you, a licensed healthcare provider (“Practitioner”) who wishes to offer consultations via the Elixir Platform.
1. Practitioner Responsibilities
- You represent that you hold valid medical qualifications and licenses as per applicable law.
- You shall update your profile and availability regularly.
- You are responsible for the accuracy of medical advice, diagnosis, or prescriptions provided through the Platform.
2. Compliance Obligations
- Comply with all medical regulations, privacy laws, telemedicine guidelines, and ethical standards.
- Maintain patient confidentiality at all times.
- Obtain informed consent from patients as applicable for online consultations.
3. Fees and Payments
- Consultation fees shall be agreed upon at the time of onboarding.
- Payments will be disbursed to you after deduction of Elixir’s platform fees, processing charges, and applicable taxes.
4. Record-Keeping
- You agree to maintain complete consultation records as legally required.
- Elixir may store records on your behalf, but you remain ultimately responsible for compliance.
5. Liability
- Elixir provides only a technology platform and is not responsible for medical advice rendered.
- Any malpractice, negligence, or legal claims arising from your consultation shall be your sole responsibility.
6. Termination
- Either party may terminate this agreement with [X days] written notice.
- Upon termination, your access to the Practitioner dashboard will be disabled.
7. Confidentiality
- You agree to maintain strict confidentiality of patient data, consultation records, and platform intellectual property.
8. Indemnity
You agree to indemnify and hold Elixir harmless against any legal claims, costs, or damages arising out of your practice through the Platform.
9. Governing Law
This Agreement shall be governed by the laws of India. Disputes shall be subject to exclusive jurisdiction of courts in [Insert City, India].